Welcome to USFreeride! We understand why you ride, and we know the sooner you get your gear, the sooner you'll be tearing it up. We want your experience with us to be fun, easy, and pressure free. Thanks for checking us out.
Contact Us
- 14915 Aurora Avenue North
- Shoreline, WA 98133
- Phone:206-548-1000
- Email:info@usfreeride.com
Shipping Information:
Any order that is over $100 and shipping to the lower 48 states will qualify for free shipping. Standard orders ship within 2-3 business days, and express/air orders are processed within 1 business day.
Refund, Returns and Cancellation Policies:
You have 20 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. You will be responsible for the return shipping costs and to fill out our return form and include it in the box. Buyers are responsible for return shipping and insurance, unless USFreeride is in error. We strongly encourage you to obtain a tracking number on returns.
*We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met. Feel free to contact us with any questions.
WARRANTY
Most manufactures include a warranty that lasts one year from date of purchase. For the most accurate information, check with the manufacturer’s website. Please keep in mind that USFreeride.com is not responsible for allowing or denying any warranty. Warranty claims are at the sole discretion of the manufacturer. Here are some pointers:
*A warranty is a product failure caused by a manufacturer’s defect. *A warranty is not abuse or neglect to the product.
It should be noted that return shipping on warranty claims is the responsibility of the buyer. The manufacturer or USFreeride will cover shipping charges on all items replaced or repaired under warranty.
Please contact us if you have questions about any warranty issues or concerns about your product. Give us a call or E-Mail (support@usfreeride.com). We will work diligently to get you back out there as soon as possible.
You have 20 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. You will be responsible for the return shipping costs and to fill out our return form and include it in the box. Buyers are responsible for return shipping and insurance, unless USFreeride is in error. We strongly encourage you to obtain a tracking number on returns.
*We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met. Feel free to contact us with any questions.
WARRANTY
Most manufactures include a warranty that lasts one year from date of purchase. For the most accurate information, check with the manufacturer’s website. Please keep in mind that USFreeride.com is not responsible for allowing or denying any warranty. Warranty claims are at the sole discretion of the manufacturer. Here are some pointers:
*A warranty is a product failure caused by a manufacturer’s defect. *A warranty is not abuse or neglect to the product.
It should be noted that return shipping on warranty claims is the responsibility of the buyer. The manufacturer or USFreeride will cover shipping charges on all items replaced or repaired under warranty.
Please contact us if you have questions about any warranty issues or concerns about your product. Give us a call or E-Mail (support@usfreeride.com). We will work diligently to get you back out there as soon as possible.
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